FAQ's
Service Return
How does your return policy work?
We have a 7-day return policy for our products, which means you have seven days after receiving your order to request the return. Also, your order must be in the same condition, unworn, unused, unwashed, and unaltered.
How can I initiate a return for my item?
You need to contact us at https://shopmadzoe.com/pages/contact
Update me on the details of your return service.
If you have return-related related queries, then feel free to contact us via email at shopmadzoe@gmail.com
How much time does the RETURN process take?
We take up to 5-10 business days, once we receive your return, to be processed.
You will also get an update from an email confirmation with an e-credit gift card after the completion of the return.
Orders and Tracking
What if I updated the wrong shipping address?
DISCLAIMER: It is the customer's responsibility to provide us with the correct address for the hassle-free shipping process. Therefore you need to cross-check the address; otherwise, we can't be responsible if the order returns to us due to a wrong or undeliverable shipping address.
How to cancel the order or change the shipping address?
If you need to proceed with the cancellation of the order or change your current address, please connect with us via email at shopmadzoe@gmail.com
Do you offer tracking information?
Our tracking information will take 1-4 business days to show. In rare cases, tracking information may not update, but you will still receive your order.
How to get the update on the shipping?
All our shipments include Tracking along with Delivery Confirmation.
What if my tracking information confirms that my order has already been delivered, but it has not arrived yet?
You can directly connect with the carrier to investigate the issue. We are not accountable in cases where tracking information suggests that the item got delivered to the given address.
Carrier Contact Numbers:
USPS: 1-800-275-8777
FedEx: 1-800-463-3339
Can I change the delivery address after shipment?
es, You need to update us via Shopify or Instagram.
Product Information
What products are available on ShopMadzoe?
ShopMadzoe offers a wide range of fashion products, including women's clothing, such as dresses, tops, bottoms, and accessories, like jewelry, bags, and sunglasses. We also offer Home goods such as candles and kitchenware.
Are the products on ShopMadzoe high-quality?
Yes, all products on ShopMadzoe are carefully selected to ensure they meet high-quality standards.
What sizes are available for the clothing on ShopMadzoe?
Clothing on ShopMadzoe is available in various sizes, from small to XL.